Is Customer Service Important to Nonprofits?
Wed, May 28, 2014
Nonprofits are facing increasingly difficult circumstances influencing their ability to achieve their mission. They can benefit from several important lessons identified during my observations at Paschal’s and my follow-up conversation with the regio... Read More
Invest in Planning for Payoffs
Wed, Jul 03, 2013
If winging it is your plan, too, then my advice is this: Don’t be surprised at your inability to be as affective as you’d like. Read More
Is your volunteer recognition working?
Thu, Apr 18, 2013
Customize your volunteer recognition programs to the personality of your stars, and they’ll be more apt to stick around to do more great work for your organization. Read More
Nonprofits: Think Like the Cows
Fri, Oct 26, 2012
Often we get so focused on the work to be done, we don’t take the time to better understand either those we help or those who help us help them. As a result, collaboration and support may be less than desired. Read More
Avoid Membership Renewal Mistakes
Sat, Aug 25, 2012
When you follow best practices for membership renewals, you’ll likely find your members excited and energized to stay on your team. Read More
