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Use SOAP for Nonprofit Problem-Solving
Use SOAP for Nonprofit Problem-Solving Fri, Jun 12, 2020 Problem-solving formulas can be complicated and difficult to implement, but not if they're as clean as S.O.A.P. When you're struggling for answers to a challenging issue, apply this investigative method that doctors use for determining the best cours... Read More

Give Donors Red-Carpet Treatment
Give Donors Red-Carpet Treatment Mon, Jan 29, 2018 How would donors react if they felt like they received red-carpet treatment from your nonprofit? Would the outstanding customer service associated with such attention to detail and relationship building translate to increased donor engagement? Could ... Read More

Save Your Donors
Save Your Donors Mon, Nov 27, 2017 Is it possible nonprofits have grown accustomed to poor donor retention rates? Or is the situation just too overwhelming? Read More

What do your supporters really want?
What do your supporters really want? Sat, May 16, 2015 Is your nonprofit one that assumes it knows the preferences of those who support your activities? If so, how certain are you that your assumptions are correct? Read More

Is Customer Service Important to Nonprofits?
Is Customer Service Important to Nonprofits? Wed, May 28, 2014 Nonprofits are facing increasingly difficult circumstances influencing their ability to achieve their mission. They can benefit from several important lessons identified during my observations at Paschal’s and my follow-up conversation with the regio... Read More

What’s important to your supporters?
What’s important to your supporters? Fri, Apr 26, 2013 Sometimes a detail that seems small or insignificant to you could be a major one to your supporters, such as no hairdryers in hotel rooms! Read More

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